It's a culture, not a process, and definitely not a team. Except sometimes it is a process. And sometimes I talk about it.
A Bug's Life
I've written before about useful metrics for software development organizations, and it's past time for another. The metric I'm proposing now, I call "A Bug's Life". Because who doesn't like Pixar? And it's descriptive. What is this The basic idea is to track how long it takes a defect to
(How to) Be Solution Oriented
There's a piece of advice I've often heard regarding being successful in your job. Actually there are a lot, but the one I'm think of is that you should not bring problems to your manager, and instead bring solutions. Or more generally, focus on solutions instead of problems. Sounds great.